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Terms & Conditions

ARLO TERMS AND CONDITIONS

Effective Date: October 29, 2025

1. Acceptance of Terms

By downloading, installing, or using the Arlo mobile application ("App"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the App.

Arlo is operated by Arlo Performance Coaching ("we," "us," "our"). These Terms constitute a legally binding agreement between you and Arlo.

2. Description of Service

Arlo is an AI-powered performance coach delivered through an iOS mobile application. The service includes:

  • Conversational AI coaching for training, nutrition, recovery, and performance

  • Automatic health data syncing with Apple Health (with your permission)

  • Workout logging (manual, conversational, or automatic via Apple Health)

  • Meal photo analysis for macro estimation

  • Weekly performance insights based on your training, sleep, and recovery data

  • Access to coaching backed by 250+ peer-reviewed research studies

Arlo is designed to provide general fitness and nutrition guidance. Arlo is not a substitute for professional medical advice, diagnosis, or treatment.

3. Eligibility

You must be at least 18 years old to use Arlo. By using the App, you represent and warrant that you are at least 18 years of age.

4. Account Registration

To use Arlo, you must:

  • Create an account with a valid email address

  • Provide accurate information during onboarding (name, goals, training experience)

  • Maintain the security of your account credentials

  • Notify us immediately of any unauthorized access to your account

You are responsible for all activity that occurs under your account.

5. Subscription and Payment

5.1 Pricing

Arlo operates on a subscription basis. Current pricing:

  • $19.99 USD per month (first 200 users locked in at this price forever)

  • 3-day free trial for new users

  • Prices subject to change for new subscribers after initial launch period

5.2 Billing

  • All subscriptions are billed through Apple In-App Purchase

  • Payment is charged to your Apple ID account at confirmation of purchase

  • Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period

  • Your account will be charged for renewal within 24 hours prior to the end of the current period

  • You can manage your subscription and turn off auto-renewal in your Apple ID Account Settings after purchase

5.3 Free Trial

  • New users receive a 3-day free trial

  • You will not be charged during the trial period

  • If you do not cancel before the trial ends, you will be automatically charged the monthly subscription fee

  • Only one free trial per user

5.4 Cancellation

  • You can cancel your subscription at any time through iPhone Settings → Subscriptions → Arlo

  • Cancellation takes effect at the end of your current billing period

  • No partial refunds are provided for unused time in your billing period

  • Upon cancellation, you retain access to Arlo until the end of your paid period

5.5 Refunds

  • All sales are final

  • Refund requests must be submitted to Apple through your Apple ID account

  • We do not have access to process refunds for Apple In-App Purchases

  • In exceptional circumstances, contact support@arlo.coach to discuss your situation

6. Apple Health Integration

6.1 Permissions

When you grant Arlo access to Apple Health:

  • Arlo will read workout data, sleep data, HRV, heart rate, steps, and active calories

  • You can revoke permissions at any time through iOS Settings

  • Arlo will not write data to Apple Health without your explicit permission

6.2 Data Usage

  • Apple Health data is used exclusively to provide personalized coaching

  • This data is processed by our backend and may be sent to OpenAI for AI coaching purposes

  • We do not sell or share your Apple Health data with third parties for marketing purposes

7. User Content and Conduct

7.1 Content You Provide

You retain ownership of any content you provide to Arlo (messages, workout logs, photos). By using the App, you grant us a license to use, process, and analyze this content to provide coaching services and improve our AI models.

7.2 Prohibited Conduct

You agree not to:

  • Use Arlo for any illegal purpose

  • Attempt to hack, reverse engineer, or compromise the App's security

  • Upload malicious code, viruses, or harmful content

  • Impersonate others or provide false information

  • Use Arlo to harass, abuse, or harm others

  • Scrape, data mine, or extract data from Arlo without permission

  • Use Arlo in a way that violates any third-party rights

8. AI-Generated Content and Limitations

8.1 Nature of AI Coaching

Arlo uses artificial intelligence (powered by OpenAI) to generate coaching responses. While Arlo's recommendations are based on 250+ peer-reviewed studies, AI can:

  • Make mistakes or provide inaccurate information

  • Misinterpret your questions or context

  • Generate responses that may not be suitable for your specific situation

8.2 No Medical Advice

ARLO IS NOT A MEDICAL PROFESSIONAL. Arlo does not provide medical advice, diagnosis, or treatment. The coaching provided is for general informational and educational purposes only.

You should:

  • Consult a physician before starting any new training or nutrition program

  • Seek professional medical advice for injuries, pain, or health concerns

  • Not rely on Arlo for medical emergencies or serious health conditions

8.3 Your Responsibility

You are solely responsible for:

  • Evaluating whether Arlo's recommendations are appropriate for you

  • Making informed decisions about your training and nutrition

  • Listening to your body and adjusting based on how you feel

  • Seeking professional guidance when needed

9. Intellectual Property

9.1 Arlo's IP

The Arlo App, including its design, code, AI models, branding, and content, is owned by Arlo Performance Coaching and protected by copyright, trademark, and other intellectual property laws.

9.2 License

We grant you a limited, non-exclusive, non-transferable license to use the Arlo App for personal, non-commercial use in accordance with these Terms.

9.3 Restrictions

You may not:

  • Copy, modify, or create derivative works of the App

  • Sell, rent, lease, or distribute the App

  • Remove any copyright or proprietary notices

  • Use Arlo's branding or trademarks without permission

10. Third-Party Services

Arlo integrates with third-party services (OpenAI, Firebase, Apple Health, RevenueCat). Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the actions or policies of third-party services.

11. Disclaimers

11.1 "AS IS" Service

ARLO IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.2 No Guarantee of Results

We do not guarantee that Arlo will:

  • Help you achieve your fitness goals

  • Be error-free, uninterrupted, or secure

  • Provide accurate or complete information at all times

  • Be compatible with all devices or future iOS versions

11.3 AI Limitations

We do not guarantee the accuracy, completeness, or reliability of AI-generated coaching. Arlo may provide incorrect, outdated, or inappropriate recommendations.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • ARLO, ITS OWNERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE APP

  • THIS INCLUDES DAMAGES FOR INJURIES, HEALTH ISSUES, LOST PROFITS, DATA LOSS, OR ANY OTHER DAMAGES

  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR ARLO IN THE 12 MONTHS PRIOR TO THE CLAIM (OR $100 IF GREATER)

This limitation applies even if we have been advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless Arlo, its owners, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the App

  • Your violation of these Terms

  • Your violation of any third-party rights

  • Injuries or health issues resulting from following Arlo's recommendations

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via in-app notification or email. Continued use of Arlo after changes constitutes acceptance of the new Terms.

15. Termination

15.1 By You

You may terminate your account at any time by:

  • Canceling your subscription through Apple

  • Contacting support@arlo.coach to request account deletion

15.2 By Us

We reserve the right to suspend or terminate your account if:

  • You violate these Terms

  • You engage in fraudulent or abusive behavior

  • We discontinue the Arlo service

  • Required by law

Upon termination, your access to Arlo will cease, and your data will be deleted in accordance with our Privacy Policy.

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of [Your State/Province], without regard to conflict of law principles.

16.2 Arbitration

Any disputes arising from these Terms or your use of Arlo shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if they qualify.

16.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in class-action lawsuits or class-wide arbitration.

17. Miscellaneous

17.1 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Arlo.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

17.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

17.4 Assignment

You may not assign or transfer these Terms. We may assign these Terms to a successor or affiliate.

17.5 Force Majeure

We are not liable for delays or failures in performance due to causes beyond our reasonable control.

18. Contact Us

Questions about these Terms?

Email: support@arlo.coach
Website: https://arlo.coach

By using Arlo, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last updated: October 29, 2025